Warranty

We stand behind all of our manufacturers' product guarantees. Warranty time frames vary from manufacturer to manufacturer, which include but are not limited to the replacement of defective parts, missing parts, or replacement of like item. Our products are guaranteed for standard use of the product in its intended environment. Our hammocks are made from the highest quality materials which can last for several years. The true lifespan of a hammock absolutely depends upon on its owner. Whether the hammock is used indoors or outdoors, we do not cover damages caused by tampering, misuse, acts of God, attacks by animals, plant life, careless treatment, glass, fire, articles of clothing, improper cleaning, neglect, misuse, mildew, or prolonged exposure to inclement weather.  

Guarantee
 We want you to be completely satisfied with your purchase - if you're not, please contact us to return or exchange the item within 30 days of receipt of your purchase. A credit or refund will be issued upon our receipt of the item less any return shipping costs.

Returned items must be new and unused.  Items properly returned under this policy are eligible for a full refund, minus shipping and handling.  Our customer service department will be able to help you with a return or an exchange.
 

Live Product Help 1-941-866-1773
Monday - Friday:
8:00 AM - 8:00 PM ET
Saturday - Sunday:
10:00 AM - 5:00 PM ET

After Hours: Customer service email:  honeymoonhammocks@gmail.com

 Product details and specifications:

Chinchorro Hammock Product Specifications:

Weight Capacity: 300 lbs
Dimensions: Body: 56 x 84 inches (142cm x 213cm)
Overall length: 148" (12'4")* (3.7m)
Material: Synthetic
*Dimensions may vary slightly
 

Single Hammock Product Specifications:

Weight capacity: 300 lbs.
Bed size: 56 x 84 inches (142cm x 213cm)
Overall length: 148" (12'4")* (3.7m)*
Material: 100% woven cotton
*Dimensions may vary slightly
 

Couples Hammock Product Specifications:

Weight capacity: 450 lbs.
Bed size: 76 x 98 inches (182cm x 235cm)
Overall length: 162" (13'6") (3.9m)*
Material: 100% woven cotton  
*Dimensions may vary slightly
 

Family Hammock Product Specifications:

Weight capacity: 450 lbs
Bed size: 83 x 104 inches (199cm x 250cm)
Overall: 168 inches (14 ft) (4.3m)*
Material: 100% woven cotton  
*Dimensions may vary slightly
 

Open Hammock Product Specifications:

Weight capacity: 350 lbs.
Spreader bar width: 59 inches
Bed Size: 55 x 85 inches (200cm x 126cm)
Overall: 137 inches (3.48m)*
Material: 100% woven cotton, wood spreader bar.
*Dimensions may vary slightly


Masaya Product Specifications:

Weight Capacity: 300 lbs
Minimal required hanging distance: from floor to s-hook:  6’ 6” (78”)
Material: 100% cotton, wood pole support bar.
 

Honeymoon Hammock Product Specifications:

Weight Capacity: 400 lbs
Minimal required hanging distance: from floor to s-hook:  7’ 6” (90”)
Material: 100% cotton, foam pillow, wooden pole support bar
Always make sure you inspect your chair after prolong use for any wear and/or tear that can occur. 
The recommended distance for comfort is that you allow 16" from the bottom of the floor to where you sit on your Honeymoon Hammock. 
A strong rope or chain can be used to adjust the height of your Honeymoon Hammock from the top position of the loop support.
 

Lounger Product Specifications:

Weight Capacity: 350 lbs
Minimal required hanging distance: from floor to s-hook:  7’ (84”)
Material: 100% cotton.  Foam padding inside. Wooden pole suppport bar.

Note: Add 8.5” to your distance when using a Springmate spring on your hammock chair.  Add 17” to your overall length if using on a hammock.

FAQ’s

Q: What are your hammocks made of?
A: The main body, end strings and hanging loops of our single, couples, family, open hammock, lounger, masaya and honeymoon hammocks are made from 100% cotton. Our chinchorro's are made from a soft nylon.  

Q: How long will my hammock last?
A: With proper care, your hammock should last for years. We do not recommend leaving your hammock outdoors uncovered. Treat your hammock as you would any quality, upholstered, outdoor furniture or as you would a blanket from your bed.  Cut, broken or burned cords can be repaired by knotting the ends.

Q: How should my hammock be hung?
A: Depending on your living environment and the place you choose to locate your hammock and /or hammock chair, you may need to utilize some hardware.  These may include: "S Hooks", eyebolts, hitching rings, Pig Tail Swivel, Tree Hugger, Springmate and/or a few short lengths of heavy-duty rope. Fabric or rope is ideal when making direct contact with the hammock strings as this will prevent premature wear. Suspend the hammock from two equal lengths of rope so it hangs with both ends at the same height. Keep in mind your hammock should sag somewhat in the middle but not so much as to brush the ground when in use.

Q: How do I get into a hammock?
A: Sit with your back to the hammock, as if you were going to sit on a chair. Reach behind you and spread out the hammock before you sit down. This will ensure that you make full use of the space and that your weight is evenly distributed. Then simply sit down and lie back. But NEVER climb into a hammock feet first. The recommended way to sleep in a hammock is diagonally. This allows you to lay flat without arching your back.

Q: How do I get out of a hammock?
Simply swing your legs over the site and sit up. Then take hold of the edges and push yourself up and off.

Q: How do I lay in a hammock?
The most comfortable way to lie in a hammock is at an angle. That makes sure you can lie flat and avoid the bowing of the back you experience in other types of hammocks. Experiment. Find the angle that works best for you.

Q: How do I hang a hammock?
Hanging indoors:  Hang from wall studs or ceiling joists.  Use a stud-finder to locate the center of the stud or beam, then pre-drill holes and screw in hooks.  Use additional rope to compensate for extra distance between hanging points.

Hanging outdoors:  Use the side of your house, a tree or a strong fence post.  If no suitable trees or building walls are available, place two fence posts in concrete the correct distance apart and hang  the hammock from them. 

Hanging aboard:  Hang a hammock between masts of a sailboat.

Q: Can you fall out of the hammock?
A: It's not likely. However, the spreader bar hammock will rock and one can roll off or tip over if not used correctly. If you assume the diagonal reclining position, no matter how restless you become, you will have plenty of hammock material at your sides. And, since Mayan hammocks don't use spreader bars, they are not tippy and will not flip you onto the ground as a spreader-bar hammock can.
 
Q: Are the hammocks washable?
A: Yes. Grasp each end loop and stretch the hammock to its full length. Bind the end cords and body at roughly 16-inch intervals to avoid tangling. Put into a pillow cover and machine wash with mild detergent and cold water.  Colors may bleed.  The lounger chair and masaya can be placed in a bedsheet with with corners tied to enclose the chair.  A mild detergent soap solution, along with a small amount of vinegar is recommended. Remember, the lounger chair has foam so ample time should be allowed for drying before sitting in the chair.

Q: How should the hammock be stored?
A: To prepare for storage, grasp the end loops and twist each end in opposite directions until the entire length of the hammock is twisted tightly. You can easily do this alone by leaving one hammock end attached to its hanger, or you can employ a partner. When the hammock is twisted, hold it above your head, so it is clear of the ground; it will then spin and wrap around itself like a skein of yarn. Then hang it by the end loops from one hook. Or tie with cord in a couple of places, tuck in the end loops and store in a cool, dry place.

Q: What about using hooks?
A: Do not hang a hammock directory on hooks, as friction wearing is likely to occur. Instead, loop a rope from the hook to the loop end of the hammock and double it back. Always hold a hammock by its loop ends to avoid tangles.

Q:How about durability and repairs?
A: Our hammocks are carefully crafted to provide years of reliable service. However, in the event a string breaks on an open-weave hammock, it will not run. You must, however, tie the two broken ends together to avoid having a hole develop. Cut, broken or burned cords can be repaired by knotting the ends.

(click here to view videos from Honeymoon Hammocks instructional page )